March 23rd: Ofgem has accused the “Big Six” of not playing a fair game with consumers, offering a complex system of tariffs with a great difference between their standard tariffs and direct debit tariffs. In spite of increased consumer calls for a sector reform, ever more frequent investigations and a radical change in utilities’ billing, [...]

March 15th: The explosions at the Fukushima Dai-Ichi nuclear power plant caused by a system failure following a massive earthquake and tsunami significantly strengthened the urgency for public safety and the pressure on countries that have a substantial exposure to nuclear power to seek other sources of energy. Tokyo Electric Power Co. (Tepco) announced that [...]

March 9th: There’s always a risk with early adopters of new regulations and technologies that if they go wrong, reputations can be harmed. Set against this is the kudos gained from being the first-mover; not only do the media sit up and take notice but customers and investors are reassured that these forward-thinking companies are [...]

March 3rd: Reputation is often synonymous with the trust an organisation has generated among its various stakeholder groups, customers, investors, employees, regulators and other key stakeholders base their expectations of a company’s future behaviour on their perceptions of its previous statements and actions. A decrease in reputation leads inevitably to an erosion of trust, which [...]

March 2nd: Trevor Loveday reports on how winners of the first round of Ofgem’s Low Carbon Network Fund are spending their money. With £64 million available – but not guaranteed – for each year of the Low Carbon Network Fund (LCNF), it is perhaps a reflection of the quality of the proposals for the first [...]

February 23rd: Numerous empirical studies confirm the link between customer satisfaction and financial performance as well as the strong positive correlation between employee satisfaction and customer satisfaction at any point in time. For example, Sears Roebuck & Co showed that a 5-point improvement in employee satisfaction generated a 1.3-point rise in customer satisfaction, which generated [...]